HD Livin Data & Privacy Policy

Effective Date: 30 July 2026

At HD Livin, we are committed to protecting your privacy and handling your personal information responsibly. This policy explains how we collect, use, store, and share your information when you use our website and services.

1. Information We Collect

We may collect the following information when you interact with HD Livin:

  • Name and contact details (such as email address and phone number)

  • Information you provide through enquiry forms or bookings

  • Account and login information (where applicable)

  • Website usage data, including cookies and analytics

  • Any other information you choose to provide directly to us

2. How We Use Your Information

We use your information to:

  • Respond to enquiries

  • Provide our services

  • Manage bookings and appointments

  • Improve our website and user experience

  • Send service-related communications

  • Comply with legal obligations

We will never sell your personal information to third parties.

3. Third-Party Services

Certain services available through the HD Livin website are provided by independent third-party organisations. These may include, but are not limited to:

  • Therapy services

  • Coaching services

  • 24/7 wellbeing platforms

  • Insurance providers

  • Specialist support services

  • Other external partners

When you choose to access or use these services, you may be asked to provide personal or sensitive information directly to the third-party provider.

Any information you submit through these third-party services is collected, processed, and stored under that provider's own Privacy Policy and Terms of Service.

HD Livin does not control how these third parties collect, use, store, or share your information and accepts no responsibility or liability for their privacy practices, security measures, or data handling.

We strongly encourage you to read the Privacy Policy and Terms of Service of any third-party provider before submitting personal or sensitive information.

4. Sensitive Health Information

Where HD Livin directly collects health-related information, we will only do so where necessary to provide our services and with your consent where required.

However, if you provide health information through a third-party therapy platform, coaching provider, wellbeing platform, insurance provider, or any other external service, that information is governed solely by the relevant third party's privacy practices.

5. Cookies

Our website may use cookies and similar technologies to improve your browsing experience, analyse website traffic, and enhance website functionality.

You can manage or disable cookies through your browser settings.

6. Data Security

HD Livin takes reasonable technical and organisational measures to protect the information we hold against unauthorised access, disclosure, alteration, or destruction.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

7. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy or to comply with legal, regulatory, or contractual obligations.

8. Your Rights

Depending on your location and applicable data protection laws, you may have the right to:

  • Access your personal information

  • Request correction of inaccurate information

  • Request deletion of your information

  • Object to or restrict certain processing

  • Withdraw consent where processing is based on consent

  • Request a copy of your personal data

Requests should be made using the contact details below.

9. External Websites

Our website may contain links to external websites and third-party platforms.

HD Livin is not responsible for the content, security, privacy practices, or policies of external websites or services. Visiting these websites is at your own discretion, and we recommend reviewing their privacy policies before providing any personal information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated effective date.

11. Contact Us

If you have any questions regarding this Privacy Policy or how your personal information is handled by HD Livin, please contact us using the contact details provided on our website.

Disclaimer

HD Livin acts as a facilitator for certain independent third-party services. Therapy, coaching, wellbeing platforms, insurance services, and other external providers operate independently of HD Livin.

By accessing these services, you acknowledge that:

  • your relationship is directly with the third-party provider;

  • any information you provide is governed by that provider's own Privacy Policy and Terms;

  • HD Livin is not responsible for the collection, storage, security, processing, or disclosure of information provided to third-party providers; and

  • HD Livin accepts no liability for the services, advice, products, insurance decisions, or data handling practices of any independent third party.